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School website service training and support

School website service training and support

Accessibility

Makes sure that information is available to all users, regardless of ability.

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AEM

AEM is an acronym of Adobe Experience Manager.

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Album

A display of images - just like a photo album. The images you use have first been uploaded to your assets.

Alt text

A brief sentence used to describe an image for a screen reader user.

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Anchor

The clickable part of a hyperlink. It describes the link's location.

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Approver

Someone who approves changes or updates that have been made on the school website. Approving the changes will publish them. Approvers can also make their own changes and publish them.

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Archive

A section of the website where all outdated content is placed for reference. Archive pages should be created using content landing page template. 

Assets

The document and pictures you use on your site. Assets are similar to attachments in an email. 

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Author

Someone who makes changes or updates to parts of the school website but cannot publish them. They send a request to publish, called a Workflow, to their school website approver.

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Banner

The main picture on the home page of your school website. It might have some text in it and a link to another page on your site. 

It is sometimes described as a billboard for your website.

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Breadcrumb

A type of navigation that shows the user where the page they are viewing is located within a website.

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Brightcove

The video streaming platform integrated with the School Website service.

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Browser

The program you use to access the web. This might be something like Internet Explorer or Google Chrome.

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Call to action

Something design to make users click on it. For example, Read more or Our latest newsletter. Usually referred to as CTA.

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Cancel

To stop something from happening.

Caption

A short description that accompanies an image.

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Captions

The text version of the audio in a video. This is usually the dialogue and important sounds, like an indication of who is speaking, noises and laughter.

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Card

A flexible container that organises images and text which looks similar to a playing card. The card ensures the image and text is organised in the same way regardless of the screen size it is viewed through.

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Chatbot

A robot that simulates the conversation you would have with a real person. Chatbots are usually used for technical support.

Checkbox

A square box that can be ticked to indicate you are selecting it, for example, Pick your interests from the list. More than one checkbox can be ticked at a time.

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Component

An area on a web page where you can add certain types of content, such as text, an image or a video. They are like the building blocks of the page.

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Content management system (CMS)

A program that creates and manages websites without the author needing to know how to code in HTML and CSS.

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Cookie

A small bit of information left on your browser by a website you visit.

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Crawl

When a program collects information about web pages.

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Crop

Removing unwanted parts from an image.

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Customer relationship manager (CRM)

A way to manage interactions with customers and potential customers.

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Default browser

The browser that opens when you click on a link.

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Decorative images

Decorative images don’t add information to the content of a page.

For example, the information provided by the image might already be given using adjacent text, or the image might be included to make the website more visually attractive.

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Delete

To erase something permanently.

Demo

To show with visual examples.

Desktop

The main screen of your computer. You'll usually see some icons to programs and files you have saved.

Digital asset

A file you will use on your website, typically a picture or document, but could also be something like a presentation or spreadsheet.

Digital asset manager (DAM)

The space that holds your documents and images. Here you can move, edit and delete them. 

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Document

A PDF, Word file or HTML web page that provides information to a user.

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File type

The name given to a file. For example a PDF and an Excel sheet are two different file types.

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Gallery

A display of all of the albums on your site.

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Global content

Content that comes from us (the department) for use on your site, like a news article or enrolment information.

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Global footer

The bottom section of your website. It contains important links that appear on each page of your site.

Global header

A set of important links on the very top part of your website. The department's website, a Google translate button and the log in drop-down will appear on every page of your site.

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H

Hyperlink

A section of text that, when selected, will download something, take you to a new page, or take you to a new location (like Back to top).

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I

Image command set (ICS)

Calendar files that automatically generate on your event page and can be opened in different calendar programs, like Outlook and iCalendar.

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M

Mega Nav

The main navigation menu on your school website. The Mega Nav can display and link to some of the most important child pages of the home page. It appears on every page of your website.

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Metadata

Data that describes other data, such as the file size, the keywords and so on.

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P

Page structure

Child page

A page that is underneath, or nested within, another page.

A child page can also be a parent page.

Parent page

A top-level page that has another page, or pages, nested inside of it.

A parent page can also be a child page.

Path

The route a user takes to get to a certain page on your site. 

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Publish

Making the changes or updates you have made to areas of your school website live on the internet.

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Preview mode

Preview mode is in the authoring mode of your website and lets you work with the page in a preview mode and navigate around your site before it is published. Note that external links to other websites will not be shown in preview mode for security reasons.

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Q

Quick links

The links that appear at the top right of your page and go to handy areas of your website, such as Events and the Payment portal.

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R

RGB

An acronym for red, green and blue. An RGB code is a combination of numbers that correspond to different levels of red, green and blue therefore resulting in a final colour.

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S

School website service

The platform that your school website is on.

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Search engine optimisation (SEO)

The process of making your website more 'searchable' so it can appear higher up in search engine results. This is by doing things like adding alt text to your images and using headings to structure your content.

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T

Template

A page you can add to your school website that has a special set of options for how you can display content, such as limiting the types of components you can use.

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Theme

A theme creates the look and feel of your school website. Different themes have different colours and different stylistic elements.

Thumbnail

A smaller, preview image of a file. The file is usually an image or a PDF.

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U

Uniform resource locator (URL)

A web address, or link.

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Unpublish

Make the content (that has previously been published) unavailable to the public.

Before finalising any content on your website, you can leave it unpublished until you are happy to make it public. 

Upload

Transferring a file from your computer to another location, such as the DAM or an online cloud storage location like Google Drive.

User

Someone who looks at your site. It could be someone like a parent, someone in the community or a teacher at your school.

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V

Versions

Versions is the definition of a variation of something, or an interpretation of something that happened. 

View as published

View as published is a way of previewing how your page will look as if you were the end user without having to actually publish the site.

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W

Workflow

A process in which one piece of work passes through to another person or location. This would be when your school website author is requesting approval for changes or updates to a page to be published.

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Whitelist

A list of domains approved for authorized access to data.

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