Get help

Use this guide to learn about getting help with using Adobe Experience Manager.

Option 1: Access the how-to guides from within Adobe Experience Manager

Access our how-to guides from within Adobe Experience Manager.

• Log into Adobe Experience Manager
• Select the how-to guides icon

• You will then be taken directly to the how-to guides.

Option 2: Use the help widget

Use the help widget to get in touch with the team or use the chatbot.

Note that we currently have a bug preventing the help widget and chatbot from appearing within the author mode.

Until this is resolved, please use the Ask the Chatbot icon on the AEM home screen.

Using the chat widget in AEM sites

• Log into Adobe Experience Manager.
• Navigate to AEM sites.
• Select the help icon on the right side of the screen.

• A form will appear.
• Complete your details and select Send.

• You will receive a success message once your form has been submitted.
• The support team will be notified of your request.

Using the chatbot

Use the chatbot widget on the page you are editing to get helpful tips and advice.

• Log into Adobe Experience Manager.
• Navigate to AEM sites.
• Select a page and select Edit from the Sites actions toolbar.
• Note: it does not matter which page you select, however, you cannot select anything before the Home page.

• When the page opens in a new tab, select the Help icon on the right side of the screen.

• Enter your question in the form.
• Select the arrow to submit.

• The chatbot will answer you with relevant information.

Option 3: Contact us

You may find it easier to contact us directly.