School website service training and support logo

School website service training and support

School website service training and support

Contact us

Your first port of call is this website and the how-to guides, however there's also dedicated experts ready to assist you.

Support and training

SWS technical support

When Adobe Experience Manager (AEM) isn't working as expected, consult our how-to guides first before you log an online request.

SWS training

We've designed free and comprehensive training for schools.

If you have a training enquiry, log an online request.

SWS community on Viva Engage

Join the School Website Service community on Viva Engage.

SWS chatbot

ViTA is our virtual assistant for the School Website Service.

Product information and feedback

SWS product

The information bank provides general information about your Adobe developed school website. If you can't find the answer to your question, please submit an online request.

SWS feedback

We encourage you to provide feedback to the SWS product team and help guide the way we develop Adobe Experience Manager for NSW public schools.

School planning and reporting

School annual report

Find out about the school annual report process and access the quick reference guide and how-to videos.

If you have a School Planning and Reporting Online (SPaRO) enquiry, please email sparo@det.nsw.edu.au or phone 02 7814 3853.

Strategic improvement plan

Find out about the school planning process and access support materials.

If you have a School Planning and Reporting Online (SPaRO) enquiry, please email sparo@det.nsw.edu.au or phone 02 7814 3853.

Content guidelines and social media

Content guidelines

Use the department's content guidelines and content style guide for all department websites and publications.

Contact the content and engagement team.

Social media

The social media toolkit is designed to help you effectively implement social media within your school.

Email the social media team at socialmedia@det.nsw.edu.au if you have any questions about starting or maintaining a social media channel, if you're looking for advice around social media best practice or if you have any other general enquiries.

Schools video and NSW Education Parent App

Brightcove

Find out about Brightcove Video Cloud to upload your raw footage, create video and share on your school website or social channels.

For video support, please submit an online request.

Parent App

Find out about the NSW Education Parent App.

For support with the Parent App, get in touch via DigitalDesignDelivery@det.nsw.edu.au.

School enrolment and online payments

Online enrolment

If you encounter any issues with the online enrolment content displayed on your school website, please submit a ticket to the Online Enrolment team or phone 1300 679 338 Monday - Friday, 7:30am - 6:00pm.

Make a payment

Compass, School Bytes and Sentral are the three suppliers selected for Student Finance.

Contact information (for sales, support and training) can be found on the web page for each supplier.