Contact us

SWS technical support

When Adobe Experience Manager (AEM) isn't working as expected, consult the SWS system status page first before you log an online request.

SWS training

We've designed free and comprehensive training for schools.

If you have a training enquiry, log an online request.

SWS community on Viva Engage

Join the School Website Service community on Viva Engage.

SWS chatbot

ViTA is our virtual assistant for the School Website Service.

SWS product

The information bank provides general information about your Adobe developed school website. If you can't find the answer to your question, please submit an online request.

SWS feedback

We encourage you to provide feedback to the SWS product team and help guide the way we develop Adobe Experience Manager for NSW public schools.

School annual report

Find out about the school annual report process and access the quick reference guide and how-to videos.

If you have a School Planning and Reporting Online (SPaRO) enquiry, please email sparo@det.nsw.edu.au or phone 02 7814 3853.

Strategic improvement plan

Find out about the school planning process and access support materials.

If you have a School Planning and Reporting Online (SPaRO) enquiry, please email sparo@det.nsw.edu.au or phone 02 7814 3853.

Content guidelines

Use the department's content guidelines and content style guide for all department websites and publications.

Contact the content and engagement team.

Social media

The social media toolkit is designed to help you effectively implement social media within your school.

Email the social media team at socialmedia@det.nsw.edu.au if you have any questions about starting or maintaining a social media channel, if you're looking for advice around social media best practice or if you have any other general enquiries.

Brightcove

Find out about Brightcove Video Cloud to upload your raw footage, create video and share on your school website or social channels.

For video support, please submit an online request.

Parent App

Find out about the NSW Education Parent App.

For support with the Parent App, get in touch via DigitalDesignDelivery@det.nsw.edu.au.

Online enrolment

If you encounter any issues with the online enrolment content displayed on your school website, please submit a ticket to the Online Enrolment team or phone 1300 679 338 Monday - Friday, 7:30am - 6:00pm.

Make a payment

Compass, School Bytes and Sentral are the three suppliers selected for Student Finance.

Contact information (for sales, support and training) can be found on the web page for each supplier.

Translated documents

Access important school information in translation or seek advice on communicating effectively with parents and carers from diverse cultural, linguistic and religious backgrounds.

School Finder

If you have any issues with your school website URL promoted on School Finder, please email schoolfinder@detcorpcomms.zendesk.com.

Canva Branding Toolkit

For support setting up the branding toolkit for your school's Canva team, please email t4linnovations@det.nsw.edu.au.

Canva templates for SWS

For support with the SWS Canva tile templates, please contact the content and engagement team.