School website service training and support

Resolved issues

This page displays issues which have been resolved on the School Website Service platform.

2024

Issue: Random issue affecting the social media feed component on the homepage, where a progress indicator continuously displays and no content will appear.

Note: Clear the cache of your browser to make sure you don't see the issue.

Issue: When adding events to future months, the page does not automatically refresh to show the future date, authors are unable to publish the event, and it is not possible to add multi-day events.

Workaround: 

  1. Create the event as normal.
  2. Edit the event details such as the date, location and description. Do not add attachments at this point.
  3. Save the changes by hitting the tick on the component window.
  4. Note that the event page hasn't refreshed and doesn't show the new location in the link. This is where we need to use the workaround.
  5. Now click on the Page Information icon and choose View in Admin.
  6. Navigate to the future month for your event. You'll see the event has moved.
  7. Select and Edit the event. You can now add an attachment if needed.
  8. Publish the changes.

Video demonstration of the workaround for adding events.

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